Introduction

Our African mHub Centers in Kenya, Rwanda, and South Africa are established providers of Employee Wellbeing Programs (EWP). We cater for businesses of all sizes and customize EWP packages tailored specifically to you and your employees. As such, we help you protect one of the most valuable assets in your business – your people!

What is an EWP?

Mental health problems in the workplace are a growing concern worldwide – and the Covid-19 pandemic is further aggravating the situation. An EWP assists you to protect and promote the mental health of your employees and to address any mental health problems that they might face. We partner with our clients either through targeted offerings or through comprehensive, multi-layered engagements. As such, our EWPs ideally approach three areas simultaneously:

  1. To protect the mental health of your employees, we work with you on reducing work-related risk factors.
  2. To promote the mental health of your employees, we help you emphasize and develop the positive aspects of work as well as the strengths of your employees.
  3. To address the mental health problems of your employees, regardless of cause, we provide comprehensive services by our experienced mental health practitioners.

This means that our work focuses on different levels of your business. First and foremost, we assist your employees with work-related as well as personal problems that may impact their job performance, health, and mental and emotional wellbeing. Beyond that, we also work in a consultative role with your managers to address employee and organizational challenges and needs. The latter particularly also requires that we actively address persisting stigma around mental health problems. It is not enough to provide your employees with the necessary resources; you also need to ensure that your employees feel supported and able to ask for help.

Why do you need an EWP?

The business case for EWPs is well established. The World Health Organization (WHO) estimates that depression and anxiety cost the global economy US $1 trillion every year due to lost productivity. The average business incurs 3% to 7% of direct payroll costs due to stress-related performance losses and the resulting health limitations. This percentage has to be doubled when adding associated costs, such as production losses, performance errors, accidents, reduced employee and customer satisfaction, employee turnover, and the added expense for administration and infrastructure. The WHO concludes in its cost-benefit research that every US $1 put into scaled-up treatment for common mental disorders produces a return-on-investment of US $4 in improved health and productivity!

Business benefits of EWPs include increased productivity of employees, a decrease in presenteeism and absenteeism, and a general reduction of turnover. Furthermore, prevention measures and permanent access to immediate, professional, and confidential help are likely to minimize the costs of your employees’ health insurance. As a result, EWPs are the most effective solution to reduce mental health and wellbeing related risks and performance losses.

SMEs in particular can benefit greatly from EWPs. While they might not see the value and might prefer to prioritize other expenses, decreased performance and productivity of their employees and general workplace negativity can have a substantial impact on their success. Employers who invest in effective and comprehensive EWPs can help both themselves and their employees by lowering risks and liability, improving employee satisfaction, and generally descreasing their stress levels.

Why mHub?

Through our parent organization, the Global Engagement Institute (GEI), mHub can look back at more than a dozen years of engagement and expertise in African mental health and wellbeing. In some of our countries, we have been among the pioneers and trailblazers. The key to our success lies in the combination of our global leadership and our in-country expertise and closeness to customers, as well as the right blend of international and local knowledge, support, and commitment.

We set high requirements for the qualification profiles of our in-country counselors, therapists, and consultants. They receive continuous and ongoing training, mentoring, and supervision from international experts, through partners such as the Integrative Trauma Treatment Center, a leading psychotherapy clinic in Portland, Oregon or the National Board for Certified Counselors, Inc., the U.S. credentialing body for counselors based in Greensboro, North Carolina. Our collaboration with dozens of international and local universities further means that we work in a cutting-edge environment with state-of-the-art evidence-based solutions and practices.

Our EWP approach is innovative and comprehensive. It goes beyond what traditional Employee Assistance Programs (EAP) offer. We emphasize the mental and emotional wellbeing of your employees, work with your company in a holistic and integrative way, and place great importance on preventative services that ensure that situations do not even turn into problems.

Our EWP packages

Early prevention requires services that are easily accessible, fully confidential, user friendly, and at no cost for your employees. We therefore provide access to a free EWP hotline as well as an experienced counselor who comes to you and takes appointments on a weekly basis. Your employees can benefit from confidential triage, assessments, short-term counseling and solution-focused therapy, referrals, and follow-up services. In times of Covid-19, all services are also available online.

Including these basic ingredients, we typically provide the following services in our EWP packages:

1. Preventative offerings:

  • Monthly staff trainings
  • Quarterly management trainings
  • Weekly wellness classes
  • Dedicated online portal with a curated platform of self-help resources
  • Annual half-day retreat

2. Curative support:

  • First response hotline
  • Weekly onsite therapist for pre-scheduled appointments
  • Priority access to our therapist also at the mHub Clinic

3. Additional services (not typically included in the package):

  • Crisis intervention services in the event of an emergency
  • Professional consultation services involving change management or people development
  • Health specialist services (e.g. nutrition, physical health, etc)